Customer service isn't about "The customer is always right" – it's about getting the customer's concerns – and done effectively, this customer interaction will support your overall business success.
This facilitator-led training program is for all customer service representatives, whether they work in call centers or at help desks, on the phone or face-to-face, hospitality or professional services, external or internal, sales or support.
Covered in the workshop:
·          Building rapport
·          Effectively and efficiently handling complaints, conflicts and hostile customers
·          Improving communication

The key to successful sales is not some "prescriptive method" – it's about looking a person in the eyes and actively listening to their concerns. 
Therefore, Sales Superstar is about active communication; connecting on an intimate level with your customers and communicating about your product in a way that speaks to their overall needs. 
In the Sales Superstar training program, we train people into the key modes of sales success:
·          Technique
·          Attitude
·          Rapport
Presentation Skills Training

Communication is:
·          55% body language
·          38% tone of voice
·          7% words
The words you say make up only 7% of what your audience hears!
Power Presenting provides essential information and skills to help you excel as a speaker. We go to work on:
·          Voice – Development techniques to improve delivery.
·          Body language – Eye contact, gestures, posture, and movement for maximum impact.
·          Content – How to prepare concise, hard-hitting, and memorable presentations.

Winning teams don’t just happen – they are created by skilled leaders who motivate and inspire their people to phenomenal success.
The successful manager, supervisor or team leader in today’s workplace is a lot like the coach of a sports team.  The tools may be a little different, but it’s your job to motivate your people; to mentor and train them to excel; to make sure everyone knows the game plan; and to deal with any conflicts that arise. 
The same innovative techniques, tools, and strategies used by the country’s most successful coaches are now available to you in this intensive two-day workshop: Coaching, Mentoring & Team-Building Skills.

No Manager Left Behind
·          Communication
·          Leadership
·          Dealing with Conflict
·          Managing change
"Motivation via intimidation" no longer works. Today's employees are active, independent, impatient, creative, intelligent and demanding, and have no interest in being governed by a boss with an iron fist.
Effective leaders must act as innovative thinkers, savvy goal-setters, expert communicators, risk-takers, mentors, coaches and counselors.
This fun filled session explores new ways to motivate and inspire people, win their trust, and get them to go that extra mile for you when you need it. You’ll find out how new roles, challenges and expectations for today’s leaders can work to your advantage and create a work environment that encourages staff to realize their full potential.
This seminar/workshop has produced huge results for companies throughout the United States.  Managers come away motivated and empowered, with a newfound respect for their employees and a new strategy for facing the challenges of today's corporate environment. 
Program Length:  1-2 Hours, Half-Day, or Full-Day Sessions are available.
Call or email for rates and available dates

The Motivated Team Building Block System is a fun, interactive, experiential training session that allows participants to observe individual and team behaviors.  We help the team identify strengths and provide the necessary tools needed to function efficiently.  Managers and employees need to work together as a unit to truly maximize the team environment. 
Participants go through 30 different activities in a team environment, solving problems and experiencing the training together.
Covered in this session:
·          The motivation hygiene theory
·          What motivates others and how to get motivated
·          How to delegate
·          Techniques for developing the “I Am Principle”
·          Developing productive efficient teams
The program is a great way to bring your company together and to train them in professional and leadership skills.